Browse our FAQ’s below, if you can not find the answer to you’re looking for please contact us
Do we need to book treatments and use of the spa in advance?
To avoid disappointment we strongly recommend booking all treatments and use of the spa facilities in advance. Please contact the individual spa to make a booking.
What time should I arrive for a spa day or treatment?
We recommend arriving at least 15 minutes prior to your spa day or treatment so you can familiarize yourself with your surroundings, and fill out a health questionnaire.
What is the cancellation policy?
We operate a 24 hour cancellation policy to avoid a 50% charge or redemption from your gift voucher.
If I needed to move my treatment within 24 hrs will I be changed?
If you do need to move your appointment within 24 hours, we can offer this on one occasion.
What is the minimum age to use the spa facilities and treatments?
The minimum age for access to the spa is 16, other than at Porchester Spa where the minimum age is 18. Beauty treatments are available from 14, but must be accompanied by the adult at all times.
Do I need to pay for my treatment at the time of booking?
All treatments that are 60 minutes or less can be paid for on the day of the booking. A 50% pre-payment will be taken for any treatments over 60 minutes.
I have a third party voucher (Red Letter Day, Buy A gift) what do I need to bring with me?
You will need to bring a print out of your voucher, and flip flops. Towels and robes are provided during your visit.
I would like a spa package but can’t see one that suits our requirements, do you offer bespoke packages?
Yes we are able to offer bespoke packages, please contact the spa to discuss your requirements.
Do you have lockers to secure my belongings?
Yes there are lockers in the changing rooms, which are activated with a padlock which are available from spa reception.
What should I wear for my visit to the spa?
We recommend you wear comfortable clothes and all valuables are kept securely in your locker or left at home.
Do I need a patch test?
A patch test for all tinting treatments must be done at least 24 hours before.