BROWSE OUR FAQ’S BELOW, IF YOU CAN NOT FIND THE ANSWER TO YOU’RE LOOKING FOR PLEASE CONTACT THE Verulamium Spa TEAM
Do we need to book treatments and use of the spa in advance?
To avoid disappointment we strongly recommend booking all treatments and use of the spa facilities in advance. Please contact the Verulamium Spa team to make a booking.
What time should I arrive for a spa day or treatment?
We recommend arriving at least 15 minutes prior to your spa day or treatment so you can familiarize yourself with your surroundings, and fill out a health questionnaire.
What is the cancellation policy?
We operate a 24 hour cancellation policy to avoid a 50% charge or redemption from your gift voucher.
If I needed to move my treatment within 24 hrs will I be changed?
If you do need to move your appointment within 24 hours, we can offer this on one occasion.
What is the minimum age to use the spa facilities and treatments?
The minimum age for access to the spa is 16. Beauty treatments are available from 14, but must be accompanied by the adult at all times.
Do I need to pay for my treatment at the time of booking?
A 50% pre-payment will be taken for all treatments at the time of booking.
I have a third party voucher (Red Letter Day, Buy A gift) what do I need to bring with me?
You will need to bring a print out of your voucher, and flip flops. Towels and robes are provided during your visit.
I would like a spa package but can’t see one that suits our requirements, do you offer bespoke packages?
Yes we are able to offer bespoke packages, please contact the Verulamium Spa team to discuss your requirements.
Do you have lockers to secure my belongings?
Yes there are lockers in the changing rooms, which are activated with a a locker token or £1 coin.
What should I wear for my visit to the spa?
We recommend you wear comfortable clothes and all valuables are kept securely in your locker or left at home.
Do I need a patch test?
A patch test for all tinting treatments and LVL lash lift treatments must be done at least 24 hours before.